Here at James & James our standard policy is that we do not accept refunds. Unfortunately, the majority of the pieces that we sell are old or second hand and as such we will never say that they are perfect. However where ever possible, we can guarantee our approach to our pieces will be transparent and truthfully descriptive. Please have an understanding that the pieces you are buying have a history, a previous life and a family who have loved a piece before it joins the ranks of your own family. Therefore there will be elements of wear & tear, slight bruising or even damage that we believe add character & appeal.
We ultimately want you to be happy and for you to treasure the piece as much as the previous owner, just as we have sourcing it. We do ask that you take the factors above into account before you make your purchase, as we cannot refund on this basis. With this in mind, we invite you to view the item or alternatively please do ask any questions you may have before purchasing. Items classified as glass or contain glass, such as pictures, cannot be insured and are posted at the buyers risk.
In the unlikely event you feel have been misguided or provided with the wrong information, we will happily discuss this further, as we promise to look at each case fairly and individually. We ask that you notify us within 7 days of receiving the item, either by telephone or by email.
Should a return be agreed based on the above outlined terms, we strongly advise you look into the necessary insurance in order to avoid the chance of damage whilst under the responsibility of your chosen courier and it is advised that you always ask for proof of postage. Refunds will be issued upon receipt and inspection of the item by BACS transfer, however please note we cannot refund your initial postage charges or return courier charge.